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Are your employees happy with the hours they work?

happy employees

I recently came across the article: “How Hermes couriers shoulder insecurity of internet shopping boom,” which highlights the long hours of the Hermes delivery drivers, with very little in terms of protection or incentives due to business model as they work self employed. The article states:

“Hermes couriers, alongside workers at the Royal Mail’s ParcelForce and other companies such as Yodel, are the footsoldiers of the internet shopping boom. But while most of ParcelForce’s deliverers earn an hourly wage with sick pay and paid holiday, every one of Hermes’ 10,500 couriers is self-employed. They are paid per parcel – 48p is common, but it can be more. Yodel, with 8,000 couriers, operates a similar system.”

It then goes on to address some examples of employees experiences that seem pretty unpleasant to say the least, which is made by worse by teh additional laborious tasks that need to be done before starting your route, that are done so unpaid.

The article is produced at a time when British working legislation is called into question by the decision to leave the EU. Britain will now be free to dictate their own rules and regulations about working approaches where historically a lot of this has been imposed by the EU itself.

That said for me personally at least, I always found that legislation imposed by the EU normally proved beneficial to employees and this particular business approach appears to be a ‘loophole’ if you like, similar to the way that zero hours contracts can be perceived. The article highlights that employees have responded negatively to the approach which doesn’t bode well for Employee retention or maintaining high levels of Employee Morale.

So how does this apply to us here at Thinking Software?

For those of you not familiar with us here at Thinking Software, we have developed and support our Enterprise Time & Attendance solution, Rota Horizon.

It provides you with the perfect Workforce Management tool to accurately record and monitor employee attendance. Our solution also seamlessly integrates with the majority of Access Control Manufacturers hardware, more information on those we currently integrate with can be found here.

The solution allows you to: Electronically plan your staff rotas more efficiently, produce over 150 Time & Attendance reports, Monitor lateness, absence & break times, Calculate employee work and overtime hours as well as exporting accumulated hours to any payroll system or excel spreadsheet to match these up against the relevant pay rates.

With reference to the article discussed specifically, Rota Horizon provides you with the perfect tool to understand exactly what hours employees have completed, by knowing what time they arrive on site and what time they left. By understanding this information it empowers you as a business to ensure that employees are recognised for their efforts, which was clear from the articles that this wasn’t being addressed.

With reference to legislation that is imposed around working hours, this too can be recorded within the system and Rota Horizon will prompt you when you aren’t abiding by this. For example you may have against an employees profile that they can’t work more than 5 days in a row, or that they can’t work more than 40 hours in a week. If you then attempt to roster the individual to exceed their maximum hours in their profile, the system will inform you.

On top of this Rota Horizon also provides you with all the information needed for Holiday and Absence tracking. So any time an individual is recorded in the department rota as absent for whatever reason, this is visible to all members of the management team with the correct permissions. This absence can then be deducted from any Annual Leave balance they have, or be communicated with any payroll software that these hours are unpaid if necessary.

So if you feel you could benefit from a Time & Attendance solution then please do call us on 0800 854 471 or contact us below. Please also feel free to request a software web demonstration by clicking here and providing the details requested.

To read the article discussed please click here.

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