Background
Richard Whittaker Ltd the go-to company for all your dry product handling; whether it be ingredient supply, blending or repacking services, we can provide a ‘one-stop shop’ which brings customers back time and again when they want to launch their next project.
Housed in an 86000 sq ft facility close employing over 100 staff
What are the key challenges you face regarding time & attendance, staff planning, and workforce management?
To ensure that warehouses were adequately staffed ― especially during peak holiday periods ― the company established rules on how many employees could be on holiday at the same time. Managers manually monitored and controlled approving this time, which sometimes led to too many leave requests being approved. Understaffing resulted in deliveries not being produced on time for products to be delivered on schedule, and remaining workers picking up the slack but feeling exhausted and demotivated ― creating sick time and retention issues.
What led you to look for a time & attendance system?
To overcome these and other issues, Richard Whittaker Ltd decided to automate its human capital management processes and evaluated solutions from a few companies, ultimately selecting RotaOne as the next step forward.
The solution’s flexibility played a key role in the decision. This flexibility has supported the company’s evolving needs, and “the technical support is really good.”
How has implementing RotaOne helped address these challenges?
Richard Whittaker Ltd employees don’t have access to a computer. Warehouse workers track their time on the solution’s mobile app. Both timeclocks and the app display company communications ― such as holiday ― making RotaOne one of the central points of communication for all employees.
What would you say are the main benefits RotaOne has brought to your organisation?
The solution has also boosted visibility and transparency of employee hours and other workforce information.
Transparency is also helping to reduce payroll errors. Before the end of each pay period, employees are encouraged to use RotaOne to check the accuracy of their clock-ins and clock-outs, and confirm any holiday time taken so they will be paid accurately and on time. A report of changes needed streamlines and automates corrections, saving time and improving employee satisfaction.
Automating the manager holiday approval process was an “easy fix”. A rule configured in RotaOne restricts the number of workers in a location’s job type to be on holiday at the same time. If a worker requests time off, an automated rejection is generated because no more holiday time remains for that position.
How would you rate the support provided by the Thinking Software Support Team?
We have support, rapid response, all included with our subscription.
They prepare for major milestones and events with proactive support that helps anticipate our needs. RotaOne supports with flexible options via phone, online, or live chat.
Would you recommend RotaOne to others?
I would definitely recommend RotaOne as a time and attendance system.
If you could summarise your experience with us in one sentence, what would it be?
RotaOne has proven to be a great addition for our company, enhancing the way we manage time and attendance across all our sites. The combination of a software solution and the exceptional support and partnership provided by the Thinking Software Team has made RotaOne become a tool in our daily operations.
